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Ctios Error Codes

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PERERR_GW_E The JTAPI gateway generated the error. The type specified is not TRANSFER or CONFERENCE. 13063 PERERR_GW_E_THREAD CONSULTATIONCALL_ NO_ACTIVE_CONNECTION JTAPI Gateway – Error on CONSULT operation – No Active Connection. Please refer to the JTAPI log for more information' 3rd Level Text = '' Trace Bit Information The PIM supports a variety of tracing levels through the procmon command. Manual Answer agents must leave the phone on the hook. have a peek here

Table 4Client control requests not available to specific peripherals Unavailable Request Peripherals ALTERNATE_CALL Nortel Symposium ANSWER_CALL IVR CLEAR_CALL Alcatel, IVR CLEAR_CONNECTION IVR CONFERENCE_CALL IVR CONSULTATION_CALL IVR DEFLECT_CALL Aspect, Nortel Symposium, Rockwell The routine run in object ThreadConsultationCall got a null call returned from "createCall". 13059 PERERR_GW_E_THREAD CONSULTATIONCALL_ EXCEPTION_CONSULT JTAPI Gateway – Error on CONSULT operation. RTP_STARTED_EVENT and RTP_STOPPED_EVENT are particular to IPCC to support recording vendors. For example, the Unified ICM concept of a service is very similar to the Aspect concept of an application. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/26142-error-codes.html

Ctios Error Codes

Possible Internal Error' 2nd Level Text = 'An agent with the skill target specified in either the device target, or in the private data of a QueryDevice Agent state message cannot The following table lists several Unified ICM terms and provides peripheral-specific equivalents. PERERR_JTCLIENT The JTAPI client generated the error. The connection ID in the agent object is invalid (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 13119 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_SUPERVISOR_ CONNECTION4 JTAPI Gateway – Error on SUPERVISE operation – Invalid Supervisor connection.

The ACD gives a NOT_READY state to Unified ICM, but the switch rejects a request to set WalkAway to Not_Ready. Got an exception on a call to "connect" (method "CreateNewCall" in class ThreadEscapeService). 13069 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CONSULT1 JTAPI Gateway – Error on SUPERVISOR (escape) operation. Mon, 02/01/2016 - 12:53 Hi Gergely,  Thanks for the response. Cti Warning The Device Identifier Is Not Valid The consult call must be in the Talking state before the Transfer/Conference can be completed.

An agent cannot make new calls when in wrapup mode. Cisco Finesse Error Codes The connection specified in the active connection is not in the TALKING state. 13096 PERERR_GW_E_THREAD SUPERVISECALL_ ALREADY_BARGED_IN JTAPI Gateway – Error on SUPERVISE operation – Cannot Barge in, already barged into. Dependencies and patches for the Swap feature support in softphones and hardphones The following patches are required for Swap feature support. https://supportforums.cisco.com/discussion/12761451/error-transfer-operation-invalid-held-connection-ucce-ctios-tool-kit While the agent is in the wrapup state, the Ready and NotReady buttons must be enabled.

If the Controller wants to drop out of the Conference, they must perform a Transfer between the other two parties so they can continue talking. Finesse Error Code Cti-32 Your cache administrator is webmaster. Alcatel does not support a second line. However, placing a call on hold, making a new call, and then completing the transfer is not supported.

Cisco Finesse Error Codes

This is set to 60 seconds by default. Got an exception on a call to "consult" (method "CreateConsultCall" in class ThreadEscapeService). 13070 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CONSULT2 JTAPI Gateway – Error on SUPERVISOR (escape) operation. Ctios Error Codes The connection ID in the agent object is invalid (method "InterceptCall" class ThreadSuperviseCall). 13115 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_HELD_ CONNECTION JTAPI Gateway – Error on SUPERVISE operation – Invalid HELD connection. Ipcc Error 20999 Callmanager - Unknown Callmanager Failure On Operation The system returned: (22) Invalid argument The remote host or network may be down.

When you log in without EAS, the agent is logged in to only those groups that you specify in the login request. navigate here teld_universal_failure Traces universal failure errors and their peripheral error codes (text also) that occur in the telephony driver layer. Table 2Unified ICM features not supported for specific peripherals Peripheral Type Restrictions Aspect Contact Server Only one skill group assignment per agent Avaya DEFINITY ECS None IPCC Does not support Trunks Position ID is the same as instrument (an indication of the physical device). Ctios Failure Code 10

For example, other manufacturers might call a service an application, a split, or a gate. Got an exception on a call to "getAddress" (method "CreateNewCall" in class ThreadEscapeService). 13075 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_GETTERMINALS JTAPI Gateway – Error on SUPERVISOR (escape) operation. The AgentInstrument field in the ANSWER_CALL_REQ message is required. Check This Out The call specified on the barge in request has already been barged into. 13097 PERERR_GW_E_THREAD SUPERVISECALL_ CREATECALL_NULL_CALL JTAPI Gateway – Error on SUPERVISE operation – Can't create call.

Got a NULL terminal list returned from "getTerminals" (method "run" in class ThreadMakeCall). 13087 PERERR_GW_E_THREAD MAKECALL_ PROVIDER_GETADDRESS JTAPI Gateway – Error on MAKE CALL operation. Finesse Error Code Cti-22 The routine run in object ThreadConferenceCall got an exception (not of type CiscoJTapiException) on a call to "conference" for the HELD call. 13052 PERERR_GW_E_ THREADCONFERENCECALL_ EXCEPTION_CONSULT JTAPI Gateway – Error on You must also create Logout Reason and NotReady Reason dialog boxes in the Reason Code if you require these properties.

The Peripheral error specified does not exist. 10001 PERERR_TELDRIVE_ LOCKTPSERVICES A logic error occurred prior to Locking TP Services.

These settings are non-volatile and hold across reboots and restarts. The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13114 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_AGENT_ CONNECTION2 JTAPI Gateway – Error on SUPERVISE operation – Bad Connection ID. During the conversation, Agent A must conference consult Agent C. Useredirectaddresssearchspace The connection ID in the agent object is invalid (method 'BargeInBlindTransferCall' class ThreadSuperviseCall). 13120 PERERR_GW_E_THRE ADSUPERVISECALL_S UPERVISOR_NOT_TAL KING JTAPI Gateway - Error on SUPERVISE operation - Supervisor Connection not TALKING.

Got an exception on a call to 'transfer' with the ACTIVE call specified. Got an exception on a call to "createCall" (method "DirectSupervisorBargeIn" in class ThreadSuperviseCall). 13104 PERERR_GW_E_THREAD SUPERVISECALL_ EXCEPTION_DISCONNECT1 JTAPI Gateway – Error on SUPERVISE operation – Exception. Agent A dialled CTI route point from CTIOS Tool kit and connected to Agent B Agent A transfer original call to Agent B, but failed with below error. this contact form jtapi_opc_heartbeat Traces messages from the JTAPI client to and from the OPC.

The method "run" in class ThreadTransferCall got an exception on a call to "setTransferController". 13123 PERERR_GW_E_THREAD TRANSFERCALL_ EXCEPTION_TRANSFER1 JTAPI Gateway – Error on SUPERVISE operation – Exception. Got an exception on a call to "transfer" with the ACTIVE call specified (method "run" in class ThreadTransferCall). 13125 PERERR_GW_E_THREAD TRANSFERCALL_ HELD_CONN_NOT_HELD JTAPI Gateway – Error on TRANSFER operation HELD connection Table 7.Error code indicator Error Indicates PERERR_TELDRIVE The telephony driver layer generated the error. Procmon Toggle Keyword Description precall Traces all information regarding pre-call indications, cancellations, and more.

Updated: Dec 15, 2005 Download PDF Print … 13100 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE1. … 1st Level Text = ‘JTAPI Gateway - Error on SUPERVISE operation … jtapi error jtapic jtapi cisco jtapi jtapic organization The soft phone receives no notification that the call has been connected off-switch, and thus the application requires manual intervention from the agent (who heard a dial-tone, a ring, or an The connection specified in the active connection is not in the TALKING state. 13046 PERERR_GW_E_ THREADCONFERENCECALL_ BAD_ACTIVE_CONNECTION JTAPI Gateway – Error on CONFERENCE operation – ACTIVE connection not found. 13047 PERERR_GW_E_THREAD lock_jtapi_layer Traces JTAPI layer locks.

A second call can only be made as a Consult call in the context of an existing call (via Transfer or Conference). The connection ID is invalid' 3rd Level Text = '' 10135 PERERR_TELDRIVE_UNKNOWNAGENTID 1st Level Text = 'Unknown agent id specified' 2nd Level Text = 'The agent id specified on the LOGIN Home Skip to content Skip to footer Worldwide [change] Log In Account Register My Cisco Cisco.com Worldwide Home Products & Services (menu) Support (menu) How to Buy (menu) Training & Events Got a NULL call returned from "createCall" (method "CreateConsultCall" in class ThreadEscapeService). 13066 PERERR_GW_E_THREAD ESCAPESERVICE_ CREATECALL_NULL_CALL3 JTAPI Gateway – Error on SUPERVISOR (escape) operation.

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